At Anglian Water, we’re always finding better ways to save water and protect our region – we have a long term plan in place, but we can’t do it alone.


Measure every drop

Water meters are a brilliant way to help our customers save water in their homes, almost 90% of our customers only pay for what they use. And because of this we have the lowest number of leaks  compared to other water companies. Our long-term plan for smart meter upgrades will:


Make sure every home and business in our region has a smart meter by 2035. In the next 5 years, we’re upgrading 1,100,000 meters which we’ll connect to our new network.

Help us have fewer vans on the roads reading meters, reducing our carbon footprint and helping towards our net zero carbon commitment. We’ll be able to get the meter readings remotely and more regularly.

Helping us love every drop

Once we’ve upgraded your meter, it’ll automatically send us hourly meter readings to help us find and fix leaks. And shortly after the upgrade we’ll let you know when we’ve activated your meter to make it smart so you can see a detailed breakdown of how much water you’re using in MyAccount.  

Our Privacy Notice has more information about the data we collect, what we use it for and how we look after it. We also have a Smart Metering Privacy Notice which provides more information about smart metering data. You can find both privacy notices here.

With smart meters across the region, we can better understand water use across the year and plan for water demand in specific towns. And when more homes have a smart meter, we won’t need to make as many visits to read meters or fix faulty ones (saving time, carbon and money!).

Meter upgrade process

Here’s everything you need to know about how when and where we’re upgrading meters.



Accessing and understanding the information

Accessing information on how much water you’re using is easy, you can track your usage using MyAccount online or via the app. 


Payments and bills with a smart meter


Postcode planning

You can use our postcode checker to see if we’re in your area or will be soon.


If you’d like to make an appointment for an upgraded meter, you can see if you’re eligible here.