If you’re a metered customer, more than 99 per cent of you will receive at least one bill a year based upon a reading.
Although we try to read meters and send bills based on an actual reading, sometimes it’s not possible because the meter’s fitted inside your property or behind locked gates.
If we estimate your bill, it can sometimes be higher or lower than your actual water usage, particularly if you’ve recently had a meter fitted and there’s no reading history to guide us. If you receive an estimated bill but would like, a bill based on a true meter reading, we’re happy for you to give us a reading and we’ll re-calculate your bill.
How to read your meter
Reading your meter’s easy. It’ll either be type 1 or 2 as shown below. Remember to include any zeros on the meter when taking a reading.
If you have an older style meter, your display will have black digits on a white background. These indicate the cubic metres used and will be what you submit in your reading. Tell us the first five digits only, so in the example shown, the meter reading would be 00158.
If you have a digital meter, tell us all the digits in the top row only on your screen. So in the example shown, the meter reading would be 000189. Alternative screens may flash from time to time - this is completely normal and indicates your meter’s working correctly.
The easiest way to submit your reading is through MyAccount. You can input your reading, create your own up to date bill, and also change your payment plan all in the click of a button.
If you’d prefer to speak to someone, you can request a free call back from us, or you can call our friendly team on 03457 919 155.
High water use
Information on why your reading might be higher than expected.