Replacement water connection

If your property has already got an existing water supply and you need to replace it, we can help you with this.


You may want to replace your water supply if:

  • your existing connection is made out of lead
  • you need to upsize or relocate the water supply for your property
  • the existing water supply in your property is old and affecting water quality or pressure
  • the existing property is demolished for a new property or properties to be developed
  • the existing property is on a common shared supply
  • the existing property is divided into flats or multiple properties.


How do I get a replacement water supply?


Purple = Your responsibility                Green = Our responsibility


Step 1 - Apply

Apply for a replacement connection through our online portal InFlow, you will need to register and login and then complete the 'Replacement connections' application form.

Apply online via InFlow

Step 2 - Survey and invitation to pay

We conduct a survey from our office meaning you don't have to be there.  We'll issue your quotation (within 28 calendar days).

Survey and invitation to pay

Step 3 - Make a payment

You make payment.

How to pay

Step 4 - Lay your pipe

You lay your external pipework.

Laying your pipe

Step 5 - External pipework inspection

We'll visit your site to inspect the external pipework (within 5 working days).

External pipework inspection

Step 6 - Connect your pipework

Once your inspection has passed, we'll make the connection (this is usually within 10 working days but can be up to 3 months if a road closure is needed).

Connecting your pipework

Step 7 - Reinstatement

We'll reinstate the area.


Step 8 - All complete

Your connection is complete

Essential requirements

Please check this important information about conversions; commercial supplies; chlorination; preventing contamination and barrier pipework.

Not sure what water supply you need?

Please give our water connections team a call on 0345 60 66 087, option 2, option 1. 
Our offices are open 08:00 to 17:00 Monday to Friday.

Further information