Guidance Notes

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Message last updated - Friday 02^nd January 2026

Property List

Message last updated - Friday 02^nd January 2026

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This page offers support and guidance for any water project, all available in one convenient location. Should you require further assistance, please contact our team on 03456 066 087.

Average Water Connection Timescales

pdf, 1.00 MB | 24 Jan 2025 Click hereAverage Water Connection Timescales

Boundary Box Guidelines

pdf, 1.14 MB | 18 Nov 2025 Click hereBoundary Box Guidelines

Bulk Metered Supplies guide

pdf, 0.36 MB | 20 Dec 2024 Click hereBulk Metered Supplies guide

Common Terms & Conditions

pdf, 0.30 MB | 01 Aug 2025 Click hereCommon Terms & Conditions

Connections guide where the property wall meets the boundary

pdf, 1.41 MB | 04 Dec 2025 Click hereConnections guide where the property wall meets the boundary

Connections in Private Land

pdf, 1.26 MB | 02 Aug 2023 Click hereConnections in Private Land

Contaminated Land

pdf, 0.73 MB | 16 Feb 2024 Click hereContaminated Land

Crossing a River or Ditch and Frost Protection

pdf, 3.52 MB | 23 Oct 2024 Click hereCrossing a River or Ditch and Frost Protection

Cross sector infrastructure access statement

pdf, 0.54 MB | 07 Aug 2023 Click hereCross sector infrastructure access statement

Design considerations for supplies in apartment, buildings and flats

pdf, 0.77 MB | 07 Aug 2023 Click hereDesign considerations for supplies in apartment, buildings and flats

How and when to chlorinate your supply pipe

pdf, 0.33 MB | 14 Dec 2025 Click hereHow and when to chlorinate your supply pipe

How to lay a new or replacement supply pipe

pdf, 1.94 MB | 22 Jul 2025 Click hereHow to lay a new or replacement supply pipe

How and when to pressure test disinfect and commission your main

pdf, 1.79 MB | 14 Dec 2025 Click hereHow and when to pressure test disinfect and commission your main

Install your Internal Fixtures and Fittings

pdf, 1.88 MB | 12 Oct 2023 Click hereInstall your Internal Fixtures and Fittings

Installation requirements of a fire main

pdf, 0.58 MB | 02 Dec 2025 Click hereInstallation requirements of a fire main

Internal water meter arrangements for large flats and apartments

pdf, 0.21 MB | 30 Nov 2020 Click hereInternal water meter arrangements for large flats and apartments

Memorandum of Understanding

pdf, 0.75 MB | 17 Mar 2025 Click hereMemorandum of Understanding

New Water Connection Application Form

pdf, 0.50 MB | 04 Aug 2023 Click hereNew Water Connection Application Form

Planning some plumbing work

pdf, 2.61 MB | 17 Oct 2023 Click herePlanning some plumbing work

Rainwater harvesting

pdf, 3.81 MB | 19 May 2021 Click hereRainwater harvesting

Replacement Water Connection

pdf, 1.96 MB | 06 Aug 2025 Click hereReplacement Water Connection

Replacement water connection application form

pdf, 0.41 MB | 24 Mar 2025 Click hereReplacement water connection application form

Shared Supply Guide

pdf, 0.54 MB | 22 Jul 2025 Click hereShared Supply Guide

Site Backflow Protection

pdf, 0.13 MB | 21 Nov 2024 Click hereSite Backflow Protection

Site Managers Guide

pdf, 2.74 MB | 20 Feb 2025 Click hereSite Managers Guide

Supply of water for automatic fire fighting systems

pdf, 0.36 MB | 07 Aug 2023 Click hereSupply of water for automatic fire fighting systems

Temporary Building Supply

pdf, 0.42 MB | 25 Jul 2023 Click hereTemporary Building Supply

Your Water Connection Journey

pdf, 2.29 MB | 28 Nov 2024 Click hereYour Water Connection Journey

Water regulations for domestic properties

pdf, 3.44 MB | 26 Oct 2023 Click hereWater regulations for domestic properties

Water regulations for Agricultural premises

pdf, 3.06 MB | 19 May 2021 Click hereWater regulations for Agricultural premises

Water Supply Fire Sprinklers Residential

pdf, 0.90 MB | 03 Nov 2023 Click hereWater Supply Fire Sprinklers Residential

Water regulations for the hotel and catering industry

pdf, 2.16 MB | 19 May 2021 Click hereWater regulations for the hotel and catering industry

Welcome to your new home

pdf, 1.40 MB | 31 May 2024 Click hereWelcome to your new home

What are water fittings regulations?

pdf, 1.02 MB | 23 Oct 2024 Click hereWhat are water fittings regulations?

Working in proximity to mains

pdf, 0.37 MB | 06 Mar 2025 Click hereWorking in proximity to mains

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