Water connections

You may need a new water supply for:

 

We’re here to support you every step of the way in getting your new water connection. There will be tasks for you to complete, and others that we’ll take care of for you.

To keep us on track, we’ve broken down the journey into 5 simple steps:

 

Want more detail?

Take a look at our 5 steps guide for more detail on your journey such as timescales to complete each step and pipework construction responsibilities.

Handy hints, tips and information to keep you on track.

 

Step 1 - Apply

Before you apply, you’ll need to have certain information to hand.

Step 2 - Evaluate

There are certain factors that determine how long it will take to make your water connection, have a look at the most common timescales. Our specialist will talk through your project’s timescales with you at your digital survey in Step 2A.

Step 3 - Construct

Legally we’re unable to work on your land, so we need you to lay some of the external pipework first at Step 3A.

Step 4 - Check

For properties, after your connection has been made, you’ll need to install your internal fixtures and fittings at Step 4A.

Step 5 - Complete

We will fit a water meter.

  • If your project is a new build, we will leave a 'Welcome to your new home' guide to enable you to set up your account.
  • MyAccount is our online service that lets you manage your bills and balances. All you need is your account number and postcode.