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Message last updated - Friday 05th December 2025
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Message last updated - Friday 05th December 2025
Message last updated - Friday 05th December 2025
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Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
If you're caring for a loved one, we can add you to our nominee scheme so that you can deal with their account. For more information please take a look at what we can offer on our Priority Services page.
It's always useful to have 3rd party contacts for our customers, but we do need the account holders permission.
You can read more about how we further support our customers through our WaterCare page.