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Priority services

Our priority services offers additional practical support and is completely free! We can help if you are a new parent with a baby under 12 months, are a home dialysis patient or have a disability.

Perhaps you have a family member who has restricted mobility or might need a little extra help during an interruption to supply. We have lots of ways in which we can support you and your loved ones particular needs. You can register for priority services here or you can call us on 03457 919 155.

 

What extra help is available?

 

We can help with reading your water meter, send bills and letters in braille, large print or audio format for the visually impaired. We'll do our best to contact you to let you know about any repair work that will affect your water supply and give you bottled water where needed. These are just a few of the services we offer.

Your energy providers register

Our region’s energy distributors, UK Power Networks and Western Distribution also have a priority services register. If you think you may need extra help during a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs you can find out about their Priority Service Register:

 

If you're not sure who your network operator is you can find out here.

 

Minicom service

If you have a speech or profound hearing problem, we have a text telephone service, and if you use Minicom, our machine can talk to yours via a specially installed keyboard.

 

Our Minicom line is available 24 hours a day on freephone 0800 917 5901.

 

Sign language interpreter

British Sign Language users are able to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.

 

Language line

If English is not your first language, please ask for our language line service 03457 919 155 or if you prefer you can chat with someone online (look out for the Live Chat pop-up at the side of the screen).

 

Water meters

If you have a water meter and it’s hard to read, let us know and we’ll visit to discuss how we can help.

 

If you haven’t got a meter but would like to know if it could save you money, call us on 03457 91 91 55.

Help and advice is also available from the following organisations: