Perhaps you have a family member who has restricted mobility or might need a little extra help during an interruption to supply. We have lots of ways in which we can support you and your loved ones particular needs. You can register for priority services here or you can call us on 03457 919 155.
What extra help is available?
Our region’s energy distributors, UK Power Networks and Western Distribution also have a priority services register. If you think you may need extra help during a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs you can find out about their Priority Service Register:
If you're not sure who your network operator is you can find out here.
If you have a speech or profound hearing problem, we have a text telephone service, and if you use Minicom, our machine can talk to yours via a specially installed keyboard.
Our Minicom line is available 24 hours a day on freephone 0800 917 5901.
British Sign Language users are able to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.
If English is not your first language, please ask for our language line service 03457 919 155 or if you prefer you can chat with someone online (look out for the Live Chat pop-up at the side of the screen).
If you have a water meter and it’s hard to read, let us know and we’ll visit to discuss how we can help.