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Your internal stop tap is usually near the point where your water supply pipe enters your home.

Internal stop taps aren’t used very often so it’s important to know where yours is. Check regularly to ensure it’s working properly - you may need to turn the water off in an emergency. 

 

Its location can vary depending on the style and age of your property, but the most common places are:

  • under the kitchen sink
  • in the kitchen cupboard
  • in the bathroom, WC or cloakroom
  • in the garage, utility room or cellar
  • under the stairs.

Internal stop taps aren’t used very often so it’s important to know where yours is. Check regularly to ensure it’s working properly - you may need to turn the water off in an emergency. 

 

Turn the stop tap in an anti-clockwise direction until it's fully open, then rotate back a quarter of a turn to prevent it from seizing up.

 

If you don’t have an internal stop tap or it isn’t working properly, contact a plumber and arrange for a new one to be installed as soon as possible. It’s a legal requirement of the water regulations. 

Take a look at WaterSafe for a list of approved plumbers in your area. 

If you use a Surestop or a similar device to isolate your water supply, our policy is this is in addition to a traditional stop tap.

External stop tap

 

This forms part of our water distribution system and is normally found on the footpath, verge or just inside your property boundary under a plastic or metal cover or in your meter chamber. You may need a stop tap key to open it.

 

External stop taps are used for turning off the water during a water leak or if you’re unable to find or operate your internal stop tap.

 

If you’re unsure where your external stop tap is, and your property’s a similar design to your neighbours, ask if they know where theirs is. It’s likely to be in the same place.

 

In some cases one external stop tap will serve a number of properties (shared supply). This is typical for older terraced properties, so always let your neighbours know if you’re going to turn off their supply too.

 

If you’ve any problems operating the external stop tap, call us.