Notify us of a bereavement

We're sorry for your loss and all that you may be going through at this time. From listening to our customers, we're aware that making calls after a loved one has died can be a difficult and overwhelming experience. Please use this form as an alternative to calling if you feel more comfortable.

All fields marked with (_*) are mandatory

01 - Details of the deceased

Account number (If known)

The account number is a 9 digit number that can be found on the front of the bill.

Title

First name

Last name

House name/number

Postcode

Address

Is your address not listed?

Building name / number

Street

Town or city

County

Postcode

Date of death

If you would like to send us a copy of the death certificate you can upload it here

Note: Max size is 5MB.

Select file

Property details

Property information

Rented

Owned

Don't know

Is the property empty ?

Yes

Don't know

Name of occupier

Was the new occupier already living at the property ?

Yes

Date occupied

Meter reading (If known)

Date of meter reading

Your details

Your name

Relationship to the deceased

Executor/Adminstrator

Next of kin

Family

Friend

Other

Please specify

Your telephone number

Your email address

Would you like the final bill sent to the property addreess?

Yes

Address for the final bill

House name/number

Postcode

Address

Is your address not listed?

Building name / number

Street

Town or city

County

Postcode

Comments or further details

I agree to the Terms of use and confirm that I have read the Customer privacy notice.

We’ll only use any personal information you provide here to update your account. If you want to know more please read our Customer privacy notice.

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Notify us of a bereavement

Property details

Your details

Address for the final bill

Thanks for letting us know.
We'll be in touch within 72 hours.

Notify us of a bereavement

Property details

Your details

Address for the final bill

Thanks for letting us know. We'll be in touch within 72 hours.

Thanks for letting us know.
We'll be in touch within 72 hours.