Dealing with utilities after the loss of a loved one can be overwhelming and stressful, it is one of a long list of things that need to be dealt with after someone has died. 



We’re here to help

Our specially trained staff are here to help and guide you through the process to make it as quick and easy as possible. All you need to do is follow the next steps:

1. Get some information. This includes:


  • Details of the friend or loved one, including their address and date of death.
  • The full name, forwarding address and contact telephone number of the person or executor who is legally looking after the affairs of your friend or loved one.
  • A meter reading (if available).

2. Get in Touch

By Phone: Call our bereavement line on 0800 141 2944.


Live chat: We understand you may prefer to chat with someone online. If someone is available to chat, a link will appear to the right of the screen.


Online form: If you prefer you can use our online form. 


By Post:

Bereavement Support                            

Anglian Water

PO Box 4994


BN11 9AL


Frequently asked questions