Bereavement support

Dealing with utilities after the loss of a loved one can be overwhelming and stressful, it is one of a long list of things that need to be dealt with after someone has died.

We’re here to help

Our specially trained staff are here to help and guide you through the process to make it as quick and easy as possible. All you need to do is follow the next steps:

1. Get some information. This includes:

Details of the friend or loved one, including their address and date of death.
The full name, forwarding address and contact telephone number of the person or executor who is legally looking after the affairs of your friend or loved one.
A meter reading (if available).

2. Get in Touch

By Phone: Call our bereavement line on 0800 141 2944.

Live chat: We understand you may prefer to chat with someone online. If someone is available to chat, a link will appear to the right of the screen.

Online form: If you prefer you can use our online form.

By Post:

Bereavement Support

Anglian Water

PO Box 4994

LANCING

BN11 9AL

Frequently asked questions

Who is responsible for the debt on the account?

Where the account is in joint names, the remaining account holder will be responsible for paying the bills and any outstanding balance. But don’t worry, we have lots payment options and support available.

Where there is an outstanding balance in the deceased name only, we may ask our probate partner, Philips & Cohen, to add the debt to the deceased’s estate. Phillips & Cohen is the UK’s only dedicated deceased account management specialists, offering support and practical guidance to account holder representatives when dealing with the loss of a loved one.

Where can I get help?

You can always talk to us if you’re struggling financially and we’ll help to find a solution. You can also register for our Priority Services for more practical support.

Contact Bereavement Advice Centre for practical advice on 0800 634 9494.

Contact Marie Curie, the UK's leading end of life charity on 0800 090 2309 for bereavement support.

You can also get free, independent advice from your local Citizens Advice Bureau, National Debt Line (0808 808 4000), StepChange (0800 138 1111) and Civil Legal Advice (0845 345 4 345)

What do I do if I have a joint account with someone who has passed away?

Once you’ve notified us of the person’s death, we’ll change the account to your name only.

Who else do I need to tell?

Organisations you should contact include housing associations or council housing offices, mortgage providers, employers and other utility providers. You will also need to notify insurers and creditors.

There is help available:

Life ledger is a free service that allows you to register a death and inform multiple companies from one place, including banks, insurers, and utility providers.

Tell Us Once is a free government service that allows you to report a death when you suffer a bereavement and need to tell central and local government.

{{selectedAlertBand.alertDescription}}

{{selectedAlertBand.alertDescription}}

{{selectedAlertBand.alertDescription}}

Bereavement support