Cover from our business plan

In September 2018 we submitted our business plan for 2020- 2025, to our regulator Ofwat. You can see details of our plan below.

Ofwat has now reviewed and assessed our plan and had positive feedback on many aspects, including how we engaged with our customers to develop it, our approach here was deemed by the regulator as sector-leading. We have also been commended on the ambition of our proposals to support those customers in vulnerable circumstances.

Ofwat has also set us some challenges around cost efficiency which we’re currently reflecting on. We’ll continue to work with our customers and stakeholders on the development of our plan to ensure our final plan delivers the right outcomes for our customers, our region, and our environment.

You can find more detail around the journey of our plan and the key dates that influence the outcomes here