Every February we publish our water and sewerage services charges for the coming year online and in your bill, these then apply from 1st April till 31st March. Find out more about the story behind your bill.
If you need help with your water bill, our Extra Care team can build a personalised package of support for you.
Our different tariffs, detailed below, form part of our charges for the year. You can also find out more about how we calculate your bill and when you’ll receive it.
This is the main domestic tariff for the majority of customers; you’re put onto it when you first set up your account. Find out more here.
This is for metered homes where you may be experiencing particular hardship. It has a higher fixed annual standing charge than our Standard tariff, but charges less for the volume of water used. You may be eligible for AquaCare Plus if you’re in receipt of a means-tested benefit. Check our eligibility calculator to see if you qualify. For pricing information visit our AquaCare Plus page or apply here.
This is for metered homes where you may be experiencing particular hardship and need to use large amounts of water. It has a higher fixed charge than our Standard tariff but no charge for the volume of water used. This tariff and eligibility criteria is slightly different to AquaCare Plus. Check our eligibility calculator to see if you qualify and visit our WaterSure page for charges information or apply here.
Since 1 April 2015, SoLow hasn't been available to new applicants. It has now been phased out and customers on this tariff moved onto our standard tariff.
Our Low Income Tariff for Eligible (LITE) households supports you if you have a low disposable income and are struggling to pay your water bill. We can help by applying a discount to your water charges.
Most customers have saved on average £150 by switching, and having a meter gives you access to a range of tariffs.
A meter also helps reduce the amount of water you use - and that's really important because we live in one of the UK's driest regions, where water resources are precious for our communities, businesses and the environment.
So, whether you'd like to have a meter fitted, switch to measured water as part of our metering programme, get advice on how to read your meter or find out how to save water, we're here to help. Find out whether a water meter is right for you and how to switch.
If you don’t have a water meter, your charges are based on the Rateable Value (RV) of your home. This value was set back in March 1990 and is based on differing factors including: the size of your home, the number of rooms and your local amenities.
Although RV’s are no longer set by councils, we still have to base our charges on the 1990 values.
You also pay a fixed charge, which is the same across our region, for the services you receive.