Every year we review our water and sewerage charges to make sure you’re getting the best value for your money. And in February we publish our water and sewerage services charges for the coming year, which then apply from 1 April till 31 March.
Understanding your bill
We’re working hard to ensure water bills are as low as possible, while still preparing our region to meet the significant challenges of a rapidly changing climate and a growing population. We want to make sure your bill is as clear as possible and you understand all the bits of information. Find out more about how we calculate your bill, and the story behind this.
Our support teams are here to help
If you’re struggling to pay your bill, our specially-trained Extra Care Support team can help find a way forward with a personalised plan. We can check you’re on the right tariff, look at payment plans and point you towards other help and benefits.