If you have a water meter at your property you may be eligible for one of our tariffs. 

I have a water meter:

Our metered customer's may be eligible for one of the tariffs we offer.

All our customers are put onto our Standard tariff when they first register at a property.
However depending on usage, and some other factors, could mean we are able to put you onto one of the following tariffs:

AquaCare Plus
Watersure
LITE

Please visit our Tariff Options page to view the criteria for these tariffs, otherwise please call us on 03457 919 155 for us to explore this further with you.

I do not have a water meter:

If you don’t have a water meter, your charges are based on the Rateable Value (RV) of your home. This value was set back in March 1990 and is based on differing factors including: the size of your home, the number of rooms and your local amenities

Although RV’s are no longer set by councils, we still have to base our charges on the 1990 values

You also pay a fixed charge, which is the same across our region, for the services you receive.

If you would like to calculate what we would estimate your metered charges to be, please use our Water Usage Calculator here.

If you’d like a meter, visit our switching to measured charges page.

Even though you are billed under the Rateable Value charges, you may still be eligible for our LITE tariff.