At Anglian Water, we’re always finding better ways to save water and protect our region – we have a long term plan in place, but we can’t do it alone.
Measure every drop
Water meters are a brilliant way to help our customers save water in their homes, almost 90% of our customers only pay for what they use. And because of this we have the lowest number of leaks compared to other water companies. Our long-term plan for smart meter upgrades will:
Make sure every home and business in our region has a smart meter by 2035. In the next 5 years, we’re upgrading 870,000 meters which we’ll connect to our new network.
Help us have fewer vans on the roads reading meters, reducing our carbon footprint and helping towards our net zero carbon commitment. We’ll be able to get the meter readings remotely and more regularly.
Helping us love every drop
Once we’ve upgraded your meter, it’ll automatically send us hourly meter readings to help us find and fix leaks. And shortly after the upgrade we’ll let you know when we’ve activated your meter to make it smart so you can see a detailed breakdown of how much water you’re using in MyAccount.
Our Privacy Notice has more information about the data we collect, what we use it for and how we look after it. We also have a Smart Metering Privacy Notice which provides more information about smart metering data. You can find both privacy notices here.
With smart meters across the region, we can better understand water use across the year and plan for water demand in specific towns. And when more homes have a smart meter, we won’t need to make as many visits to read meters or fix faulty ones (saving time, carbon and money!).
Meter upgrade process
Here’s everything you need to know about how when and where we’re upgrading meters.
Accessing and understanding the information
Accessing information on how much water you’re using is easy, you can track your usage using MyAccount online or via the app.
Payments and bills with a smart meter
Will you switch me to measured charges once I have a smart meter?
No, if you’re not paying measured charges, we won’t switch you once the meter is activated. You’ll keep paying for your water in the same way you do now, your charges and tariff won’t change. But most customers save an average of £100 per year by switching and even if you don’t choose to switch, you’ll still be able to how much water you’ve used in MyAccount.
Will my direct debit fluctuate in line with my usage? If not, would I have to ring to increase or decrease my payments ?
No, your current billing period will remain the same, but we’ll be able to collect your latest meter reading remotely via our smart network. You can still generate a bill as often as you like with MyAccount and it will automatically use the reading from your meter. If you don’t have an upgraded meter you can still submit a meter reading through MyAccount to get a new Bill.
Can we have a lower price if we use water off peak?
Unfortunately not, if there’s high or low demand for water, it still costs the same to treat it and maintain the water supply. Water supply is different from energy where the customer demand for electricity means power stations need to increase output immediately at busy times to meet demand. Water is pumped and then supplied from local water towers and supply reservoirs; we pump water during the day to make sure enough is available locally for the peak demand times.