While we visit our water source and treatment sites everyday to take samples, a huge part of water quality monitoring involves sampling water at around 12,000 homes and businesses every year. Our samplers always wear a uniform and carry identification which helps us beat bogus callers.
If we visit your property to take a sample and it’s ok, you won’t hear from us. The results will be assessed by the DWI and added to our postcode checker data, providing current water quality updates to customers in your area. 99.9% of samples pass the standards, but if we have concerns about your water quality after a visit, we’ll contact you to investigate.