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Report a leak

Our region is the driest in the UK so it’s important you help us love every drop and identify water leaks – no matter how big or small. If you spot a leak under a pavement or road, please tell us so we can fix it fast. 

Such is our success in tackling leaks, we’re supplying the same amount of water a day as we did 20 years ago and that’s with 20% more customers. But we can only do this with your help.

If you see a leak, let us know the quickest way possible:

  • online via a quick and easy map to identify where the leak is
  • by calling our free 24/7 leakline number 0800 771 881.
The more information you give us, the faster we can identify and fix the leak.

Things to tell us:

  • location of the leak - drop a marker onto a google map so we know where it is
  • your contact details so we can call back if we need to.

Leaks on your own supply pipe

Some helpful information for tackling leaks on your own supply pipe

Who's responsible for what?

This handy diagram shows who's responsible for what on your water supply pipe.

If you've got a burst pipe in your home

Find out what to do if you have a burst pipe in your home.

Checking for leaks on your private supply pipe

 If you think you have a leak and have a water meter you can check for a leak with 7 simple steps.


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Registered in England No. 2366656. Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU