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Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
Your payments may have increased for one of three reasons:
* An outstanding amount on your bill
* You previously received lowered payments due to a credit balance that's now been used against a bill
* Your water consumption has increased
You can read about possible causes of increased consumption.
If you think none of these reasons apply to you, please Contact us to discuss.
Furthermore, every financial year we do review our prices, which could mean an increase. You can read about our charges on our Tariffs & Charges page.
It's also worth looking at our Tariffs page to see if you meet the criteria for any that we offer.
Find out how you can save water which will help to reduce your bills going forward.