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Message last updated - Monday 29th April 2024
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Message last updated - Monday 29th April 2024
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Our guaranteed service standards, what you should expect from us, what services we provide and what we’ll do to make amends' if we fail to meet any of these service standards in our Core customer information document.
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Our package of support: If you’re struggling to pay your bill or need practical support visit our webpage to learn all about how we can help.
Struggling to pay? Get help with Extra Care.
Practical support with Priority services.
Need to report a water or sewerage issue? Go to Report an issue.
What to do if you’ve got a leak, visit our Leakage page.
Sewer Flooding: what to do if you have flooding in your home.
How to deal with Frozen pipes.
For more information on the minimum expected standards of customer service Ofwat and CCW’s guidance documents: